EncountersDating.co.uk looks good on the first impression. It seems to be a trustworthy website with excellent service and a big member’s pool. But there appear some things that make us curious. On the first view, an imprint is missing. But the name of the operator is mentioned in the terms and conditions.
The online dating website is operated by a company named The Dating Lab Limited. This company locates on the Channel Islands. It is not a common location for an operator of a dating website in the UK. Besides the location of the operator, there are some negative reviews and complains of former customers on the internet.
We read some of those reviews and checked the terms and conditions if the complains are solid. First of all, people do not complain about a fake chat. In the terms and conditions, a moderated chat is not mentioned.
Subscription that will extend automatically
But former customers complain about poor service and a subscription trap. It is mentioned in the terms and conditions that a subscription will extend automatically. But an automatic renewal is not a rip off by itself.
But we read some more reviews about the operator that seems to run more dating websites and not only this one. Some people mention that their cancellation of the membership was ignored.
So as far as we can see, this website offers excellent service, but in the end, it provides a poorly designed portal. The operator is located on the Channel Islands, which does not stand for a very trustworthy company. Costs will originate for a subscription that will extend automatically. That is not a scam itself, but former customers mention that they had been trapped in a subscription.